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FAQ

Question And Answer

Choose the background you like and shoot for the background.
Step 1: Choose the backgrounds you'd like.
Step 2: Take a photo of your kids according to the photography instructions provided.
Step 3: Upload the images. ( You can upload a few, and we will choose the best one)
Step 4: Your finished photo will be emailed to you or made available for download in a private gallery.
After you submit the images, you will get the finished image back in 5-7 days. Rush orders can be done in 1-2 days, at an additional charge of $5.
Yes. If you choose to see the image first before making the payment, please submit the photos by email. Also, please send us the screenshot of the background you choose. After the image is done, we will upload it to a private password-protected online gallery for you to view.
We will make one round of revisions for you.
Due to the service's digital nature, no refund will be issued after the image is delivered. However, if you are trying out the service for the first time, order only one background, submit the image through email and pay after you are happy with the finished image. We will guide you through the process.
We will contact you if there are any issues with the image you submitted.
No. Because to make one background change image take about an hour. Please pick the exact background you'd like, and we will make an image for the specific background.
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